12 Tips For Picking The Right IT Support Company For Your Business
Your Business and IT are aligned and dependent on each other if you want to surpass your growth strategy. IT has become so critical in a business’s success that you can now predict when a company will fail if they don’t see IT as a strategic enabler.
Having the proper IT Support in your company can be an ongoing task due to the nature and progressive state of technology in general. IT Services are expensive to manage, run and operate and the skills you need always need to be updated. This in itself is a costly investment and one that can swallow budgets.
But there are alternatives. If you recognise that your IT is a strategic enabler, perhaps it’s a good time to look at how you can partner with an IT Support company?
Working with an IT Support Company or Managed Services Provider (MSP) can have numerous advantages concerning costs, capability and technology adoption.
Being able to delegate the operational activity to an IT Support services provider can free up your internal IT teams to work on the more priority strategic work. A capable MSP will also allow you to reduce your operating costs and provide skills and resources as and when needed.
So how do you find the best suited IT Services and Support provider? Well, here are a few tips for you to consider when evaluating one
Follow these 12 Tips to select the right MSP for your business
1. Where is the MSP based?
While this may sound like a moot point, it is essential as it may have repercussions to data, access, and GDPR. Some MSP’s also use offshore resources, and that also has similar implications.
2. What geographic region does the MSP cover?
3. Which Managed Services do the MSP provider?
4. What are the general contractual terms the MSP works to?
5. What is excluded in the MSP contract?
6. What are the MSP's SLA?
7. How does the MSP provide proactive support?
Does the MSP offer and implement remote management and monitoring on your infrastructure? If so, what is that, and what is the scope of the alerting and monitoring?
8. Will the MSP provide your Business with a dedicated Account Manager?
Having a dedicated point of contact for your company can make life a lot easier as you can channel service issues via one person.
9. Will I get a dedicated technical engineer?
Again, having someone who can be a SME on your technology can document and share the landscape can make life more easier.
10. Does the MSP only work with specific Vendors?
Many MSP’s work with preferred suppliers, and so you need to ensure that they will support the technology you use.
11. Does the MSP provide a rate card?
Knowing how much you will be charged for extra work should be agreed in the contractual terms before any service handover begins.
12. Does the MSP provide fair contractual exit terms?
Sometimes, things just do not work out, and so you need to part ways. Ensure that the contract has favourable yet fair exit terms for both sides.
If you require IT support or want to explore our MSP services , we would be more than happy to assist.
If you like the sound of the ‘hands-off’ experience and having your IT and Cybersecurity taken care of by highly trained professionals, we would love to hear from you. Call our friendly team of experts on 0345 314 2001 for a relaxed chat about how we can make all this happen for you.
Alternatively, feel free to email us from our contact page here.
Our team is ready and waiting to help in any way they can.