24-Hour IT Support
24-Hour IT Support, Seven Days a Week, 365 Days a Year.
At Teck Genius, we provide 24-hour IT support to all of our clients. We understand that IT systems don’t clock out at 5 pm and need to be monitored around the clock to ensure they fully function and power your business.
Our Essex office is the centre of our operations, and our IT support team is on hand at all times throughout the day to help with any IT issues that your business needs help with. When you partner with Teck Genius, you will have unrestricted access to our round-the-clock help desk, which can support you and your team with any IT solution, including:
- Lockouts and password reset.
- Third-party application support.
- Business-critical IT emergencies.
- Server failures or malfunctions.
- Hardware issues.
You will probably know that IT systems often cause you issues at the most time-sensitive of moments, but with Teck Genius a quick message or phone call away, you don’t need to panic if your IT system lets you down at a critical moment. Our friendly experts will respond within minutes and help you identify a solution to your IT problem, whatever time of the day or night it is.
Round the Clock UK-Based IT Support Solutions
Unlike many of our competitors, Teck Genius doesn’t outsource any of our business operations. So, if you need IT support at the dead of night, you won’t be clamouring to get in touch with an IT agent on the other side of the world, who might not be able to speak great English, and may be poorly positioned to assist you.
Our 24-hour IT support help desk is based in Essex in the UK, and all reported issues from our clients come straight to the UK desk. Our UK-based team prides itself on exceptional customer service, and we understand the importance of getting your IT systems back up and running as soon as possible. Somebody will answer your query within minutes, and we will be with you until your issue is resolved.
Contact Teck Genius for First, Second, and Third Line Support, Regardless of the Time
Partnering with Teck Genius provides your company with first, second, and third-line IT support whenever you need it. If you’re unfamiliar with what each level of support entails, it refers to the severity or difficulty of the issue that needs to be resolved. First-line support provides you with immediate or typical assistance that experts can usually resolve in a matter of minutes. This will deal with the vast majority of issues that your company faces.
Second-line support is for more complex challenges that are likely to require a little more time, whereas third line support issues tend to be highly technology-specific and complex in nature. Some IT support companies only offer first-line IT support services out of office hours, which can cause you significant issues if you regularly work outside of a standard working pattern.
At Teck Genius, we recognise that every business is unique and is likely to operate at times convenient to its staff and customer base. With this in mind, we provide first, second, and third-level support 24 hours a day, seven days a week. This means our experts are on hand to assist you with any type of IT issue that you encounter throughout the day or night, so you don’t have to wait until the morning to conduct your business operations.
Contact Teck Genius Effortlessly
We recognise that people like to communicate with their IT support partners in a variety of ways. That’s why we have set up a range of reliable means of communication between our support desk and customers. Members of our team are responsive 24 hours every day and can be contacted in the following ways to help you with any IT issues you encounter:
- Via phone: If you’re not familiar with tech jargon, it can often be challenging to explain the issue that you’re having to an IT expert via the internet. You can pick up the phone at any time of the day or night and speak to one of our UK-based experts to guide you through your IT problem.
- Via email: Sometimes you have a tech issue bothering you in the background, and you want to get it sorted without disrupting your day. If this is the case, you can explain the situation via email, and one of our experts will get to work on it as soon as they can.
- Via our customer portal: When you partner with Teck Genius, you can access our online customer portal. This is the perfect place to go to receive real-time updates from our IT experts and troubleshoot your issues. People enjoy using the portal as it’s quick and easy and allows you to continue with other tasks while your IT issue is resolved.
Whichever communication method you prefer, you can be sure of a rapid response from a Teck Genius expert, who will ensure your IT issue is resolved as quickly and efficiently as possible.
Why Choose Teck Genius for 24-Hour IT Support?
Finding the right IT support solution for your business is a crucial step. Teck Genius is perfectly positioned to support the operations and growth of your London based business because:
- We provide instant IT support at all times of the day and night.
- Our help desk is housed at our office in Essex, and we’re ideally positioned to support businesses in London and the southeast of England. We also provide remote support to companies working internationally.
- All of our tech experts are highly skilled and come from a technological background.
- We develop a personalised IT support plan that is based upon the operational needs of your business.
- Our clients have businesses in various sectors, including health, education, law, and financial services, meaning we’re experienced with maintaining and supporting a wide range of IT systems.
- We provide a comprehensive onboarding process, ensuring your employees fully understand the scope of our service.
- Our service is cost-effective, and you only need to pay for the IT services that you actually require. This can save your business money in the long run, as you don’t have to fund an expensive in-house IT department.
Thanks to our experience, expertise, and commitment to customer care, Teck Genius is the perfect IT support partner for any London-based business.
Work with Teck Genius Today for Unrivalled 24-Hour IT Support
If you’re looking for IT support for your London based business, get in touch with our friendly team today, and we’d be thrilled to get to know more about your business. Hopefully, it will be the first step towards getting you and your employees the unrivalled 24-hour IT support that you need for your business to grow and thrive.