How Much Does Managed IT Services Cost?

Your Businesses Technology is a key enabler to driving growth and being successful. So ensuring it is operating optimally in a cost-effective manner is essential. 

IT Operations is an expensive capability and ensuring that your staff are correctly trained and skilled is an every moving target. With technology innovation at its fastest pace; it is no wonder that many companies struggle to keep up with trends and adoption.

This is where a partnership can be precious. Partnering with a managed service provider (MSP) can give you all the benefits of technology without the capital expenditure that would otherwise be unavoidable. 

Using an IT Support Company for your IT needs can be multi-faceted. It can be used to operate your support teams, create a cybersecurity strategy or work on migration projects. The needs define the requirement and as such it can give you many options on when and how to operate and adopt technology across your business.

Many companies come to Tech Genius to see how we can help operate, support and manage their IT service, but the majority always want to reduce their total costs. Maintaining your current technology infrastructure and service is always key, but managing it and ensuring it’s optimised is where we see a lot of demand.

When your business runs its entire IT in-house, you often are faced with spending money on a continuous basis to ensure the team is fully skilled and trained. The average sales of IT personnel in the UK is around £54k and so this can mount up quickly, regardless of the size of the company.

The larget the IT team, the more cost and Capex you will need to spend and this is where an MSP like Teck Genius can help. We can work with your team to refine and operate the parts of your technology that need help and can then leave your team working on the strategic tasks that will help drive the business forward. 

Let’s now look at what you can expect to pay for a managed service with Teck Genius and how that pricing is formulated.

Before you partner with an MSP you need to first understand what it is that you need. This is to approach and select the correct MSP and set the right level of requirements. 

Pricing for Managed Services can vary depending on a number of factors and so knowing what you have and what you need will ensure that the pricing that comes back is reflective of what is best suited for your business. After all, you want to ensure that the MSP is able to understand your business needs rather then offer a standard off-the-shelf pricing model that may not suit the needs.

One of the key considerations that an MSP will want to know is size and scale of the business, technology and Team. They will want to know numbers in terms of people, infrastructure, offices and existing service calls. 

This would then help them shape the service that you may need. More often than not, the service breakdown will involve these things.

Cost for RMM (Remote Monitoring and Management): This is critical to an MSP managing your IT infrastructure. It allows them to be proactive in maintaining and operating your platforms. The ability to review issues, be alerted, plan for capacity and performance all stem from this capability. 

Cost for Remote Helpdesk Support Services: This is an add-on to the RMM and enables the MSP to resolve issues quickly should they need to speak to a User or Tech teams onsite. Over 93% of issues can be resolved remotely and as such this is a key service that allows to keep costs down. 

Cost for On-Site or Regular Visits: This is also an add-on that gives your business peace of money for regular onsite visits from a skilled IT resource.

The pricing that then gets created will be reflective of the information that you have provided. It is also expected that a rate card for any other technology work be provided. This gives you visibility of any extra costs that you may incur if you want services outside of the contracted obligations.