There is no doubt that IT has become a critical strategic pillar for business to succeed. The progressive nature of cloud services and the ever-increasing competitive landscape means that companies need to focus on technology to gain a competitive edge.
All businesses are now turning to outsourced IT support or, as is better know, a managed services partner (MSP) to strengthen and enhance their IT capability.
But there are some challenges here. You see, many companies have their own IT teams, and so working with an MSP means that you must be able to define the service you want and how it will complement each other. This is where co-managed IT support comes in. This is a service where you essentially view the managed service provider as an extension of your IT team, and so they work as one logical team.
To further understand how this can benefit, let’s go a little deeper into what this service would look like and how it can help your business.
A co-managed IT service is a capability that essentially works across the internal IT team and the managed services provider. The IT service operates as one logical team. There is usually a contractual agreement in place that defines which party does what, and then the respective teams work together to provide and deliver that service.
If your business has a limited budget and tech resources, then this service can be a powerful enabler for your business. It should be considered if :
> You have an aggressive growth plan for the business and need technology to deliver it
> You need extra skills ad-hoc but don’t have the budget to invest in the skills
You have numerous peaks of operational support activity and want to back this off to a 3rd party.
> You want some of your tech team to work on strategic projects
Lower operational costs: With a shared model that operates as one logical team, you can lower your headcount’s resource costs. You only pay for what you use, or that is in a pre-agreed contract so you can budget better.
Better Cybersecurity: An MSP will have a critical focus on cybersecurity, and so you can delegate this capability to the partner and have a checkpoint on progress and activity in a far greater structured way.
Skills and Resources: A core benefit of co-managed IT services means that you can leverage skills and resource when you need them and pay only for the term you use them for. It also allows you to bring in skills that would have otherwise been cost-prohibitive.
Better productivity: With an MSP by your side, you don’t have to worry about service issues. If you do have employees that are off sick or on holiday, then the MSP can provide cover for that, leaving your team fully manned.
If you require help managing or operating your technology or want to look at IT Managed Services, we would be more than happy to have a no-obligation chat about how we can help
If you like the sound of the ‘hands-off’ experience and having your IT and Cybersecurity taken care of by highly trained professionals, we would love to hear from you. Call our friendly team of experts on 0345 314 2001 for a relaxed chat about how we can make all this happen for you.
Alternatively, feel free to email us from our contact page here.
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