Is your current MSP proactive with your IT Support?
Quality IT support can be the difference between happy and unhappy employees. Your IT is critical to your business, and it must be seen as a strategic enabler so that your users can perform their jobs. Having a proactive IT support service must be something that is a mainstay of your overall technology capability.
But what is proactive IT support?
Proactive IT support targets service issues by ensuring that all technology services are adequately monitored and managed.
By having a comprehensive monitoring solution in place, your IT managed service provider can prevent many issues from occurring. Being able to performance and capacity plan is critical in understanding how the IT service operates.t
But that’s not all. The ability to operate an optimised technology service means that your MSP should have baselined the initial service and then monitored it for trend data. Let’s now look at some of the activity an IT support company can do to be proactive.
Having 24/7 Monitoring: This is a critical capability and alerts the support team on any issues. Having a service escalation process behind this allows for issues to be given priority levels.
Continous updates and patching: Your MSP should be performing regular patching across the IT infrastructure and applications. This will ensure any performance or security vulnerabilities are closed, and your overall cyber threat risk is reduced.
SLA analysis: Having regular service level meetings ensure that you can capture any issues and also halt any trends that you identify.
Technology refresh: Infrastructure has a shelf life. Being able to identify the longevity of infrastructure is vital to ensure you have a road map of replacement or migration.
Being able to contact someone: Emails are fine and work in the majority of support cases. But sometimes you need to be able to pick the phone up and speak to someone. Ensure that your MSP has a support desk that is contactable over the phone.
Continuous analysis and improvement: Your MSP should always strive to make your tech simple! This means they should be holding regular strategic meetings with you on the technology landscape’s overall performance and status.
Is your current MSP doing the above as a minimum? If not, perhaps its time to speak to Teck Genius
We hope that this blog has provided information on what proactive IT support should mean.
If you like the sound of the ‘hands-off’ experience and having your IT and Cybersecurity taken care of by highly trained professionals, we would love to hear from you. Call our friendly team of experts on 0345 314 2001 for a relaxed chat about how we can make all this happen for you. Our team is ready and waiting to help in any way they can.
You can also find us at www.teckgenius.co.uk, where you’ll discover our full range of services that help you leverage the power of technology whilst enjoying the cost-savings that it brings. Alternatively, please contact us here