IT Support for Central London
Teck Genius is one of the leading IT support providers in Central London. Our experts work with companies in various sectors and guarantee cost-effective, bespoke IT solutions to fit your firm’s budget and requirements.
Industry-Leading IT Support in Central London
Avoid Downtime By Choosing Teck Genius for Your IT Support in Central London
Downtime is bad for business, whichever sector you operate in. By partnering with Teck Genius, we remove the stress and hassle from running and maintaining the IT systems of your Central London firm. Our onboarding process is stress-free, and our experts effortlessly install and implement a range of hardware and technology that will enable your business to thrive. We are also on call to solve any IT related challenge you encounter 24/7, as we understand that your Central London operations are unlikely to slow down at night.
We pride ourselves on providing industry-leading expert IT advice coupled with exemplary customer care. We prioritise the needs and aspirations of your Central London business and focus on managing and caring for your IT systems so you can carry out your work without interruption. Proficient and well-managed IT systems are critical to the success of your business and undoubtedly help to enhance employee productivity and profitability. Partnering with Teck Genius ensures your Central London firm has access to all of the technology it requires, and we leave no stone unturned when safeguarding your customer data, internal systems, and other sensitive tech-related content.
No matter what operating systems, software, and hardware you utilise within your Central London business, Teck Genius is perfectly positioned to partner with you. Our experts are highly experienced in working in both Mac and Windows environments and are adaptable and capable of maintaining a wide range of software and operating systems. So, to partner with a team of experts who will monitor and improve the IT systems within your Central London firm, look no further than Teck Genius.
Embracing Digitisation Can Transform Your Central London Business
A trend we’ve noticed thanks to partnering with a range of firms across multiple sectors in Central London, is that embracing digitisation has the potential to transform your business. A recent CIPD report reinforces this notion, and agrees that emerging technologies have the potential to influence job quality positively, while also improving a company’s profitability. The nature of your firm’s digitisation largely depends upon your industry, but there’s no doubt that adopting a range of technological advances can improve the efficiency of your Central London operations.
We’ve helped many of our partner firms in Central London to migrate to high-performing cloud-based systems, which have enabled greater workplace flexibility and have given employees the opportunity to work remotely. Given some of the restrictions related to the COVID-19 pandemic, we’ve also seen an upsurge in the need for digital communication methods such as Microsoft Teams and Zoom. We’ve helped our clients become proficient in the use of such software, and integrated these communication methods into their operating systems.
Why Partner with Teck Genius for Your Central London Business
There are several reasons why Teck Genius is perfectly positioned to provide unrivalled IT support to your Central London firm. We pride ourselves on our expert and customer care, and our statistics speak for themselves. Partnering with Teck Genius guarantees you the following:
• 98.2% customer satisfaction – we do absolutely everything we can to make our clients happy, and work tirelessly to find an appropriate solution to every challenge that is presented to us. We’re incredibly proud of our customer satisfaction rate.
• 496 tickets closed and counting – A closed ticket means the job is done. Through our innovative online portal, our clients raise tickets and ask us to resolve a whole host of IT issues, which we achieve in remarkably quick time.
• 4.3 second answer time – Talk about quick service! We answer calls and queries through our customer portal in record quick time and never place you in a long, seemingly never-ending queue before resolving your issue.
• 86.2% 8-hour fixes – Unfortunately, not every IT problem can be solved instantly. That being said, we do our utmost to rectify the problem within a matter of hours, and we’re delighted to maintain an 86.2% 8-hour fix rate for the IT solutions we provide to our clients.
Additionally, we’re committed to providing IT support that you can understand and value. And we don’t seek to make life even more difficult for you than it needs to be! Our experts provide IT support that is:
• Available 24/7: From our office base in Essex, we provide 24/7 customer support to our clients in Central London. No matter the time or day of night, we’re always available to rectify issues and ensure your IT systems are running as they should be.
• UK based: Businesses are often frustrated that IT support is outsourced to different countries in a range of time zones, making it difficult to get the on-demand support you need. With Teck Genius, you don’t have to worry, as we serve your Central London business from our office in Essex, and all support we provide is from here in the UK.
• Tailored to your requirements: Before partnering with your Central London firm, we evaluate your needs, business size, and system requirements before agreeing upon a comprehensive package to suit your requirements. This ensures you get the IT support that you actually need.
• Easy to understand and jargon free: We appreciate that IT comes with a lot of jargon that can be difficult for other professionals to fully understand. Our experts provide you with advice and support that is easy to understand and jargon free, focusing on the solution as opposed to lengthy explanations or excuses.
Partner with Teck Genius for Your Central London IT Support Today
If you’re looking for a team of experts to take over the successful monitoring and maintenance of your IT systems, you’ve come to the right place. Teck Genius is committed to providing comprehensive IT support to your Central London business that is tailored to your specific business needs and requirements, and can include a range of the following aspects:
• 24/7 advice and support from our UK helpdesk.
• C-level consultancy.
• Network design and management.
• Cybersecurity and disaster recovery.
• Data centre hosting.
• Pioneering cloud computing.
• Data migration.
We currently work with a range of clients in Central London and throughout the southeast of England, and would be delighted to discuss a potential partnership with your firm. You can’t underestimate the importance of optimising your IT systems, so it makes sense to work with a partner who has the best interests of your business at heart.
For more information, to request a quote, or inquire about partnering with Teck Genius to manage the IT support for your Central London business, please get in touch with us today.