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Maintaining an efficient IT capability takes time and effort. There’s more than a little expertise required, as the issues it throws up can be complex and far-reaching. With our comprehensive managed IT service offering, we’ve got you covered, whatever type of need you have.
Whether talking about configuration management, performance reporting a manned 24/7 IT help desk, we’ll take care
of all your IT needs, so you can concentrate on what you’re good at.
1st, 2nd & 3rd line IT support is provided via email, phone or through our customer portal. We can react fast to your IT incidents, regardless of what time of day they occur.
Incidents Management
From the moment an incident is reported, we use industry-leading techniques to ensure a quick resolution is achieved, whilst all the time providing progress reports to keep you in the loop.
Event Management
Our proven event management process helps us to identify the root cause of issues, allows us to track, analyse and to help prevent them recurring again in the future.
Change Management
We ensure that any major changes to your IT infrastructure occur smoothly through the use of highly-planned, proven change management techniques.
Config Management
Better manage the configuration of your company’s IT assets as our friendly experts assist you in the development of a Configuration Management Database (CMDB).
Performance Repo & SLAs
We assist with the configuration of your IT team’s SLA rules for service requests and incidents, also helping with the automation of important tasks to avoid breaches and facilitate timely resolutions.
Asset Management
We can provide you with a full picture of your IT infrastructure at all times, so you can rest assured that all of your hardware is upgraded, replaced and disposed of in a timely fashion.
Service Categorisation
We assist in keeping your IT services highly organised by placing them in a service catalogue, thereby ensuring consistent information is available to everyone in a single source.
IT Knowledge Base
Our highly useful and comprehensive
IT knowledge base is the place to get answers and resolutions to commonly occurring issues without the need to raise a ticket with the help desk.
Service Improvements
We implement tailored continual service improvement (CSI) strategies to help our clients better leverage their IT resources and capabilities and find ways to operate more cost-effectively.
Network Monitoring
It’s important to have network monitoring in place to help your IT department to identify trouble spots and highlight where new features are needed. We help you to automate this task and mitigate downtime and defect rates.
Remote & Onsite Support
Whether you need field support for Linux, Apple or Windows, our network of fully qualified IT engineers are there to provide 1st, 2nd and 3rd support.
Tech Genius offers an unrivalled technology support and services capability. We provide IT support services for business across all of the United Kingdom (and now Europe), regardless of whether you are a one-person startup, or you operate across multiple sites and regions.
Our focus is on ensuring we manage and operate your technology so that you can focus on growing your business. All our team members come from a technology background encompassing various skills and so are time to resolve any issues is extremely low.
Our support services and capabilities are completely tailored to you and your business and so we essentially become part of your business and a trusted partner \ advisor. In terms of our customer profile; if you fit a few of the following then we are certain we can assist you;
You have 1-500 employees
– Your business is UK Based
– You’re looking for a turn key managed services partner
– You’re looking for bespoke or standardised 24/7 IT Support
– You want a trusted advisor \ partner to compliment your technology capability
Teck Genius believes in proactive management and monitoring that would deliver the capability of actionable alerting. What this means is that as part of the Service Management we offer; we would ensure that all aspect of your infrastructure is monitored so that we can benchmark and predict issues.
Absolutely, In fact we encourage this. No two business are the same and so we work with you at the initial stages to understand and analyse your business. This allows us to better serve and operate your technology based on what you need as opposed to a rigid service offering.
Yes. Our aim is always to become your trusted advisor and partner and so we will work with your current technical team and partners.
You can call and email us and as part of our Service Management you would have access to our Service Desk platform to log tickets Feel free to contact us
Yes. We provide onsite and remote support and all Services are tailored to your needs.
Get in touch
We are here to help , so if you have any questions regarding your IT , or you’d like to learn more about our Services and how we can help then please reach out to us via the form below. Someone will be in touch very shortly.
