Teck Genius – Managed IT Support Services
One of your business’s key goals is to ensure it can function and operate alongside its IT services. This means that you need to be confident that your IT operational capability is fit for purpose. Experiencing outages and performance issues is never a good thing and will likely impact your business and therefore your clients.
Teck Genius are a managed IT support services provider that can manage your IT infrastructure 24/7. Our team of technical support personnel will work proactively to ensure your services are “always-on” and to be at hand if ever you need assistance. Whether you are a new start-up or a large enterprise with many sites – we can help to manage, operate, and secure your Infrastructure.
What is a Managed Service Provider (MSP) ?
A managed service provider is usually a third-party provider that will work alongside you and take on the responsibility of managing your IT infrastructure services. This is what Teck Genius does – we work as an extension to your business whereby you can dip in and out of the skills and capability pool and treat us as your IT service.
Teck Genius would operate on contracted service level agreements that would encompass the agreed scope of the IT Service. We would then ensure that its operational availability and performance meets, and exceeds your expectations.
What are Managed IT Support Services?
IT Managed Support Services can encompass several things but in general, it includes one or more of the following.
> Infrastructure Support
> Application Support
> Mailbox Migrations
> Data Migrations
> Cloud Support
> Hosted Solutions
> Wi-Fi Services and Support
In essence, if it is an IT Service of some sort then it can be available managed it support services, and this is where you can take advantage of the expertise, predictable costs, and time savings.
What is the benefit of Managed IT Support Services?
Let’s say that you want to introduce some new capability into your business. Now the advantage of this new solution will make your sales team more capable and operationally effective. It will allow them to engage and close sales lead faster. However, the solution that you want requires some infrastructure hosting and software development.
In this situation you have two options 1) You have the skills already and so perform its deployment with in-house resources or 2) You do not have the skills or resources and so will need the help of a 3rd Party. Often than not this will also lead to having the service managed so that if there is an issue it can be managed and fixed. In this case, you will work with a 3rd party vendor and/or a managed IT, service provider. This is where Teck Genius can help. We can take on the entire delivery of the Service or work with Vendors to ensure that its operational and fit for your requirements.
As a managed IT service provider, Teck Genius can offer a range of benefits, including:
> 24/7 support, all year round
> Reduced costs
> Large skills pool to leverage from
> Experienced solution management and support
> Usually, vendor-supported and backed.
In addition, as we integrate more with your business, we can begin to learn and provide input on how to better supplement and enhance your overall IT infrastructure and service.
Managed IT Services and Managed IT Service Providers are becoming the norm as part of a business’s critical service enablers. The cost benefits along with the skills availability make it an excellent capability that you can leverage.
So, whether you are looking for some assistance on Cyber Security are want to explore Cloud Managed Services – Teck Genius can help.