Outsourced IT Support London
If you operate a business in London, regardless of your sector or niche, high-performing technology services are almost certainly central to your operations. But not every London business has the skillset or capacity to deal with issues arising from their tech internally, which is why they turn to companies like Teck Genius to provide comprehensive IT support that is personalised and on-demand.
Our experts are on hand 24 hours a day, 365 days a year, to ensure your London business can work to its optimum level and achieve its core outputs and goals. By outsourcing your IT support to Teck Genius, you can focus on business growth and leave the maintenance and management of your complex IT systems to our specialists.
Outsourced IT Support Helps to Grow Your Operations and Limit Your Costs
It’s often said in the business community that you’re only as efficient as your systems. Our outsourced IT support helps your London business grow and scale its operations in a limitless way while keeping your costs down and ensuring you can achieve your business goals.
With decades of experience working with a broad spectrum of London businesses, Teck Genius is perfectly positioned to offer you affordable, unrivalled, and specialist IT support covering a vast range of technology related issues that your business may encounter. Our friendly and committed experts are available round the clock to maximise your company’s IT performance and advise on a range of upgrades that can enhance your core business operations.
How Does Teck Genius Provide Outsourced IT Support in Practice?
You might be wondering what outsourced IT support actually looks like in practice. At an elementary level, our experts take control of some, or perhaps all, of your IT infrastructure and systems, depending on the needs and scope of your business. Our IT support services are flexible, customisable, and developed to reflect the exacting requirements of your London based company.
We stipulate the terms of our agreement with you before commencing the management of your IT systems, so you know precisely what to expect and how the relationship will work in practice. Upon reaching an understanding, our experts are then at your service round the clock to solve any IT-related issue that your business encounters every day of the year. And knowing that 90% of IT issues can be solved remotely, our professionals do everything they can to get your IT back up and running again.
What are the Benefits of Outsourced IT Support?
Outsourcing your IT support has a multitude of benefits to your London based business. These include, but are certainly not limited to:
- Round the clock support: Regardless of the time of day, our experts are available to identify and solve any issues relating to your company’s IT systems. Whether midday or midnight, you can be sure of prompt and efficient service that ensures your business will run as smoothly as possible.
- Reduced costs: Outsourcing your IT support ensures you get what you pay for. Instead of recruiting an expensive in-house IT team, our on-demand experts are available as and when you need them. It also saves you from worrying about costly salaries, sick pay, maternity cover, etc.
- Increased safety & security of your IT systems: In the present day, cybercrime poses a genuine threat to your London business operations. One malevolent hack can cost you thousands of pounds in output and can disrupt operations for weeks. Our experts ensure your systems will be protected by the most secure measures and programs and are regularly updated to ensure compliance and functionality.
- Enhance the scalability of your business: As your London based business begins to grow, you will need to develop your IT systems accordingly. We’re perfectly placed to enhance the scalability of your business through the installation and maintenance of the most proficient IT infrastructure and procedures.
- Total confidence: When there’s a glitch in your IT system, it can be highly stressful, particularly if you’re working to a tight deadline. You can rest assured that no matter what the issue, a Teck Genius expert is on hand to assist you and ensure your systems will be fully functioning in no time.
The Scope of Teck Genius’ Service to Our London-Based Clients
Our outsourced IT support service is extensive ranging and can be fully personalised to the exacting needs of your London based business. Our comprehensive outsourced IT support service includes:
- 24/7 Support Desk: Our experts are available 24/7/365 to monitor and update your IT systems, ensuring you don’t have to worry about disruptive downtime. You can contact us via phone, email, or through the customer portal.
- Incidents Management: Our experts employ industry-leading techniques to ensure the timely resolution of your IT incident and provide ongoing reports and feedback until the issue is satisfactorily resolved.
- Event Management: We’re able to quickly identify the root cause of any issue you encounter with your IT system, thanks to our event management process, which enables us to track, analyse, and prevent the same problem from recurring later down the line.
- Change Management: IT services are constantly updating. Our experts ensure that all significant changes to your systems and infrastructure occur without issue and delay, utilising our comprehensive and successful change management techniques.
- Config Management: We help our clients develop and install a Configuration Management Database, which enables them to improve the management of their IT assets.
- Performance Repo & SLAs: We’re on hand to help with the exact configuration of your IT team’s SLA rules, which includes both service requests and incidents. Essentially, this helps to guarantee the timely and efficient resolution of any IT issue your London-based business encounters.
- Asset Management: We can keep on top of all of the IT assets at your company’s disposal, ensuring all hardware and infrastructure is updated, replaced, and repaired in a timely and cost-effective fashion.
- Service Categorisation: Our service guarantees that your IT services and systems are efficiently organised in a service catalogue, which provides consistent information to everyone within your business from an easy-to-access source.
We also support our clients with our extensive IT knowledge base, continued service improvements, network monitoring, and even onsite support should they need a call out. Indeed, any issue you encounter with your IT infrastructure or systems, Teck Genius is ideally placed to help you resolve it.
Why work with Teck Genius to Provide Your Outsourced IT Support?
Our IT experts have decades of experience working with a broad range of businesses in London and the southeast of England. We create bespoke outsourced IT solutions to suit your precise business needs and budgets and guarantee to leave no stone unturned when it comes to managing your company’s technology.
While we understand that you might have reservations about outsourcing your IT services, it’s a move that countless businesses make all the time. They quickly see significant improvements in their productivity and, ultimately, their bottom line. Our friendly experts are there to ensure that the transition is seamless and will be there every step of the way to help you get the most out of your business.
In Which Areas do Teck Genius Offer Outsourced IT Support?
We’re perfectly positioned to serve the IT needs of your London based business today. Our Essex and London based office serve companies in the heart of London and the surrounding boroughs, but we also provide remote support and consultancy services to clients from around the world.