Remote IT Support
Remote IT Support That London Businesses Call on Time and Time Again.
Teck Genius’ remote IT support ensures your business systems are secure, well maintained, and continually updated. With years of experience in partnering with businesses in London and the surrounding areas, our friendly team of IT experts specialise in delivering personalised remote IT support services to a range of clients.
Our remote IT support team is on call 24/7 to serve the exacting needs of your London business. Our proven and effective IT solutions are tailored to your business needs, with our experts working round the clock to serve your organisation efficiently.
By priding ourselves on the security and functionality of your business systems, our clients return to us, again and again, to ensure their business can function to its optimal potential. We’re able to identify and update system issues that you never even knew you had, which ensures reduced downtime and increased productivity.
Partner with an IT Company That Values Your Business.
Partnering with Teck Genius is a smart move for your London business. We allocate a dedicated account manager to your business, ensuring your remote IT support is efficiently implemented and according to the agreed strategy and timeframes.
Whether you’re a one-person start-up or have a number of sites you manage with up to 500 employees, Teck Genius is with you every step of the way. We invest in our partners and spend time learning about your business operations, ensuring we personalise a remote IT solution that is perfect for your business needs and growth objectives.
The IT support strategy that we develop is then put to the test, and we are constantly reviewing and updating your systems to ensure your business can function at 100% of its potential. In addition, we protect your employee and customer data by the strictest of GDPR compliance standards and guarantee that your business technology is protected by the necessary cybersecurity.
Ultimately, we work to ensure your company can be productive, and we know how vital IT systems are to modern-day business productivity.
Teck Genius Provides Remote IT Support to London Businesses in Multiple Sectors
We’re proud to provide IT support to a range of London businesses across multiple sectors. Our team of experts all come from a technological background and combine years of experience in delivering bespoke IT solutions across the board. We provide remote IT support services to clients in the following sectors:
• Health and wellbeing
• Finance and law
• Not for profit/Charities
Regardless of the sector you work in, we understand that IT systems are likely to be central to your processes. From point of sale and back-end stock migrations for retailers to complex online property portfolios for estate agents and developers, so many aspects of business are conducted via technological systems.
Our team is on hand to provide personalised remote IT support services to your London business, no matter the sector in which you operate. We pride ourselves on exceptional customer service and fast response times, ensuring any issue that you log is dealt with as expediently as possible.
As your designated IT partner, we integrate seamlessly into your business in any way that you choose. Having Teck Genius on hand gives you the confidence to utilise your technology for its intended purpose, safe in the knowledge that it has been regularly updated and expertly maintained by our experts.
Our Remote IT Support Includes a Range of Features
So, what does remote IT support from Teck Genius actually look like? It looks precisely how you want it to. From experience, we know that the required IT solutions of one business will be drastically different from the next. That’s why we invest in getting to know your business and listening to precisely how you would like to work together. To give you an overview of what could be included in your remote IT support package, we support our clients with the following:
• Round the clock remote IT support via email and phone (we even schedule on-site visits if required).
• Comprehensive onboarding of all staff members to ensure their understanding of the scope of our IT services.
• Proactive updating of all your IT systems and infrastructure – Windows, Linux, Mac, Microsoft 365, Google Workspace, etc.
• Security reviews and continual checks for bugs, hacks, or any other potential dangers to your internal servers and systems. We often repair these without you even knowing they were there.
• Resolution of any server, virtual server, or NAS & network issues.
• Hardware support – audit and asset management, advice on purchase and lease options of new desk-based systems.
• Periodic reviews of our strategy to ensure it is up to date and representative of the current IT needs of your business.
Whether you’re looking to replace a current IT support arrangement that you have in place, or if you’re looking to outsource your IT support for the first time, our friendly team is on hand to answer any questions you have about the onboarding process, so please get in touch with us today to discuss your IT requirements.
The Perfect Remote IT Support Solution for All London Businesses
Our Remote IT support is carried out by experts who have decades of experience between them and are perfectly positioned to support your business to achieve its goals. With our main office in the heart of Essex, we’ve been working with companies in London and the southeast of England for years and would be delighted to learn how we can help you and your business.
Choosing Teck Genius as your remote IT support solution, you can be sure of the following:
- Fully comprehensive IT service for hardware, IT support, and system security designed precisely to meet the needs and growth objectives of your business. We do everything we can to avoid downtime so your business can work at full capacity.
- Empowered users who know exactly where they can go to have their complex IT support questions answered. This ensures greater employee productivity, as less time is spent on problem-solving IT solutions.
- Optimised and compliant IT solutions that are cyber secure and stable, not misunderstanding the importance of protecting the key employee and customer data that you hold within your IT systems.
Partner with Teck Genius Today
If you operate a company in and around London, we’re ready to provide you with a fully comprehensive, remote IT support solution that will streamline your business and improve employee productivity. Our experts are ideally positioned to support your London operations without delay and around the clock from our office in Essex.
The growth of your business is dependent upon the optimal functioning of your IT systems. With so many things to consider, we’d be delighted to take the IT burden away from your core staff and allow you to focus on what’s important – powering your business forward and improving its bottom line.
To speak to one of our experts, or to find out more about what Teck Genius’ remote IT support solution looks like, please do get in touch today via our website, or give us a call directly on 0345 314 2001.