As a business owner, you will likely understand the importance of IT within your business. As a capability, technology is one of the critical enablers for business success and with your customers. The benefits of IT Support and, more importantly, remote support for your business can never be under appreciated.
Servers and networks and overall operational IT have become a critical differentiator between slow growth and meteoric rise. But to have a capable IT Support function, you need to invest and ensure its continuously upskilled. This is where the challenge creeps in. The cost of operating technology can be a sizable amount of money to budgets, and small businesses do not usually have deep pockets.
To remain competitive AND race ahead with a competitive advantage, you need to stay aligned with technology advances. This is where a managed support provider can prove helpful.
Whist an IT Managed Support Partner can offer full end-to-end managed services; it can also provide ad-hoc or credit-based remote support. This allows you to budget your IT spend and adopt changes as and when you need it.
Here are some of the benefits you stand to gain by hiring a reputable and reliable remote technical support provider.
Remote support lowers costs: Having someone that can provide skilled support on-demand can be a fantastic way to lower costs but also have the right level of skills. Knowledge and experience can be bought based on the skill level and budget, and the commercial aspect of the service can be defined based on set hours or fixed term.
Remote support and security: Cybersecurity is expensive. To maintain security and to protect your assets means continuous assessment of your IT infrastructure. Having a remote resource based on requirements means you can have this work performed depending on your needs.
Remote support enables monitoring and maintenance: Having a remote support person to perform monitoring and maintenance means that you don’t need to wait for onsite presence. This means that you can scope your operational activity accordingly based on what you need to do.
Remote support managed backup: Managing backups and ensuring they’re completed and then testing them requires people. Adding these activities to regular remote support activities enables you to ensure the right checks and balances are in place for critical activity.
Remote support provides skills: Building your own IT team is a very costly exercise. Sometimes you want Adhoc project-related skills, which you want for the short term.
As you can see from the above benefits, if you want to take advantage of skilled capability and resources and be cost-conscious, remote IT support services can be a powerful partnership.
If you like the sound of the ‘hands-off’ experience and having your IT and Cybersecurity taken care of by highly trained professionals, we would love to hear from you. Call our friendly team of experts on 0345 314 2001 for a relaxed chat about how we can make all this happen for you. Our team is ready and waiting to help in any way they can.
You can also find us at www.teckgenius.co.uk, where you’ll discover our full range of services that help you leverage the power of technology whilst enjoying the cost-savings that it brings. Alternatively, please contact us here
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