IT outsourcing is big business but has had its fair share of reputational challenges.
The term IT outsourcing refers to when a company uses an external IT service provider to design, manage, implement or operate IT-related services or solutions. They can take on the guise of a managed service provider or an IT support company, and as such, the boundary of each has significantly reduced.
When a business chooses to outsource its IT to a fully managed IT services provider, they will be partnering with an external company. While this may seem obvious, it is important to understand the engagement model and relationship they must work to.
You see, to get the most out of IT, you need to be strategically aligned with your teams and partners. There must be a goal and overall roadmap that is underpinned by a robust IT strategy. Only then will you be able to work in an optimal manner to drive the business forward.
If it can be designed, managed or operated by you, then it is likely that it can be turned in to a managed service.
Teck Genius offer numerous services and also help define bespoke IT services for companies. Below is a short list of typical IT managed services we provide
> IT Strategy
> IT Consultancy
> CTO and CISO Services
> Cloud Services
> Email Security
> Cyber Security
> M365
> IT Support
> Office Relocation
Let’s look at some of the benefits of IT outsourcing.
Manage Costs: A visible yet core benefit of outsourcing is the cost savings it can produce. The entire service can be managed and operated by a blended team that comprises of various skill sets. This means that you don’t need to hire in those capabilities as you will have them as part o the service.
Skills and talent availability: Hiring in skills is expensive, especially in technology and cybersecurity. A managed service provider will have a large pool of multi-skilled people at your disposal. This means that you can leverage skills as and when needed; on a fixed budget.
Increase productivity: With a managed IT service you can be confident that your IT will be available and maintained so your internal staff will not be disrupted. It will also enable your incumbent IT team to focus on strategic capability that will drive your growth.
Reduce cybersecurity risk: Working with an MSP means that your cybersecurity will be levelled up as part of the service. An MSP will have security processes and controls that they will recommend and possibly mandate to help keep your business secure.
Understanding what you need is one of the most critical aspects of selecting the right partner. Your requirements will determine what level of skill and why type of an MSP will fit your needs.
Technical competence: Look for demonstrable technical competence by observing responses and engagement. A competent MSP will reference and walk you through recent client engagements, highlighting the success and lessons learnt.
Communication and engagement: Watch out for their jargon-free sales pitch. You want a partner that you can speak freely with, which doesn’t try to baffle you with tech words.
Proactive behaviour: The accurate measure of an MSP is how they deliver their service to you. Waiting for issues is a sign of inexperience so be clear in understanding their management and monitoring experience.
Bespoke services: One size does not fit all – so the potential partner should demonstrate the ability to work with you in defining an optimised service.
Skills and resource: Being able to call upon different technical skills will allow you to adopt technology faster. Get an understanding of the team’s skills and capability.
Industry experience: Do they need your sector experience? If so, ask for experience from your industry and, if required, obtain references.
We hope that this blog has enabled you to see the benefits of IT outsourcing for your business
If you like the sound of the ‘hands-off’ experience and having your IT and Cybersecurity taken care of by highly trained professionals, we would love to hear from you. Call our friendly team of experts on 0345 314 2001 for a relaxed chat about how we can make all this happen for you. Our team is ready and waiting to help in any way they can.
You can also find us at www.teckgenius.co.uk, where you’ll discover our full range of services that help you leverage the power of technology whilst enjoying the cost-savings that it brings. Alternatively, please contact us here
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